How to Check your Order Status?

We offer here a simple guide on how to check your order status at AliExpress Agent.

1. Go to your Order dashboard.

1st step

Here is the list of order status & their respective meaning:

  • Order Received

Your order has been successfully received. We will update you within 24 hours.

  • Awaiting Clarification

1. You did not provide the item link, send us the link in Comments.
2. The product link is not valid or is broken.
3. Quantity is not given.
4. The size & color are not specified, which are necessary when there are different sizes & color variations for the product.

  • Unfulfillable

Product is not eligible for international shipping.

  • Order Amount

We updated you of the total order amount: Item Price + Our Service Fee.

  • Purchase in Process

Our purchaser is now working on buying your order.

  • Purchased

Your order has been bought, now awaiting arrival in our warehouse.

  • Packed

We have finished packing your order.

  • Consolidated

We have combined your orders in one package.

  • Invoice

We uploaded the invoice (Item Cost + Service Fee + Local Shipping Fee + International Shipping – First Payment).

  • Payment Complete

We received full payment.

  • Shipped

We have shipped your package.

  • Arrived

You order has arrived.

  • Cancelled

Your order has been cancelled.

  • Refunded

We have sent the refund to your account.

  • Abandoned

You have abandoned your order. Your order is “deemed” abandoned after a lapse of applicable period for storage in our warehouse; provided further, that our team has exerted reasonable efforts to inform you regarding your order status, and that you have failed to respond or gave timely response.

2. To check updates from AliExpress Agent CS team & Purchasing Team.

3. To reply, click Reply button in Comments.